iStore Somerset Mall and General iStore

<p> I am not a happy camper at all. Went to iStore Somerset Mall on the15th of October 2016 as my wife was due for an upgrade. They had no stock of the iPhone 7 128gb Black and as requested we supp**** all our contact details to add to the waiting list and was told that they will get stock and give us a call no later than Moday or Tuesday (17&18 October). This did not happen, so my wife went in to the store again on Tuesday where she was told no stock yet and no we had to email the manager of the istore Aqeela. Aqeela then rep**** on 19 October, asking exactly the same questions we have already answered in store on the first visit. We reconfirmed the type of contract phone model etc. She then said we will again add you to the list. This is unacceptable iStore. I have till today had no response form Aqeela again. I then email again to follow up on 25 October. Jason Jackson only rep**** by Thursday 27 October stating they stil don't have stock. So in 14 days they haven't received any stock. This can't be the case. Yesteday 31 October Jason called me and confirmed that they have received my wife's stock and asked when she can collect. I said she would be able to visit the store later that afternoon. I then confirmed which documents she would require on the Telkom upgrade. Jason couldn't answer me and had to call me back. He then called me back and said o sorry the stock is only for Vodacom, but we will have telkom stock which need to be allocated. This is totally ******* as she is on the list doesn't matter which service provider she chooses. Jason Jackson said he would call me later Yesteday or first thing in the morning today 1 November. No calls yet, sent a mail, called the istore global number no answer or response. Sent a msg on FB and they rep**** and said Jason will give me a call. this was 11:30 it is now almost 5pm and had no call or response. Very bad service!!! So tel me iStore. If my name is on a waiting list, you call me and say my phone is ready, what does my choice in service provider matter with the position of where I am on the list. How can stock be available for me and the next second not. What if I have changed my mind in store with handing me the phone and decided to go with Vodacom en the next moment choose Telkom. Are you going to tell me I cannot have the phone you just handed to me? This is utter *******! You have my number, call me or I will take this further.</p>