Istore Schmi-store

Such a frustrating service experience from the renowned Apple Istore. App**** for a new line contract on Oct 18th. 1. I have to call to get an update on this application. Every time I need to confirm what I am applying for and every time I need to rectify them with the type of phone I app**** for. I app**** for this contract on their online site. Which does not say anything of "challenges" or "out of stock" or "we will have to wait and see". If I knew that the phone is not available anymore or that it would be such a massive mission I obviously would not have app****, paid the service fee and wouldn't have to call a 100 times to try and figure out where the process is. I've called the customer line. I've visited an actual store. I've emailed the customer line. Now I have the number of a consultant called David, who will update me when and only when I call him. Whom I have to remind to check if there is stock. Whom I have to remind what kind of contract I'm applying for. Who's asking ME specifications of the contract WHILE I AM THE CUSTOMER and not the SERVICE PROVIDER. What is going on??? Do you want to sign new contracts or not??