Istore Sandton city continues to ***** me over

I store Sandton City *****ed me over and continues to do so. Their communication is the worst I don’t know how many times have I requested a cancellation letter to no avail now I’m sitting with a bill of a phone I don’t have and what worse is that I spoke to some manager called Lufuno Ramasimu who could not understand my frustration and what Neo Kgotlagomang put me through, she was rude, impatient, condescending to say the least. All I want is for the bill to be removed from my name so that I can live my life peacefully