IStore Rustenburg Service Sucks

Appalling service. I have always had an android and.my husband and son love apple - for my birthday we agreed it was time for me to join the apple family. We are still waiting for a call regarding stock of the I phone 17 so we bought it from Incredible Connection (shout out to them following). Had a problem with our linked accounts so waited and went in at 9am today to get some help in resetting a password. We were told that the technician was busy and I said we would wait. We did. For 40 minutes (no problem she was helping a client) and was then told that we could not be helped as we needed an appointment. I was furious, tell us that when we come in and we would go have breakfast or come back but to watch us wait, and even hear me ask if there is only one technician and then tell me you can't help is insulting. Then I was utterly humiliated as the technician spoke to the previous customer in Setswana about me and told her I hadn't made an appointment. My husband speaks fluent Setswana and berated her for her lack of professionalism in talking about me to another client and no one being willing to assist us despite patiently waiting. I called the manager who was the representative we told we would wait to and he said my bad. REALLY? Apple we expect more from an IStore. 1 technician to 7 sales people, a lack of basic respect, professionalism and communication. Instead of me telling everyone how amazing my phone is I will be telling them how terrible the service and support is. We went back to Incredible Connection who helped us in 10 minutes for R250. Wow. Such a high value product and brand and your customers are treated with careless disregard. My birthday and I left humiliated and disappointed. Invest in your staff and your services or expect me to persuade my family to move to Android. How to ruin a special birthday gift and family moment by humiliating a mother and wife in front of her family.