ISTORE ROSEBANK- WORST SERVICE EVER!! LEARN TO COMMUNICATE...

I'm really disappointed at the service I've received from the istore Pre-Owned store in Rosebank.I took my phone in for repairs, three weeks later the phone still hasn't been fixed. From the moment I dropped off my phone, they've never bothered to communicate with me and give me an update. I'm the one that has been checking, and all I get is 'sorry for the inconvenience' . Yes, I've been inconvenienced big time. The amount of money charged for these phones and yet they can't even give their customers a proper service. How can they expect someone to function without a phone for three weeks. I'm done with APPLE...I just want my phone back and then I'm done with this company that seems to only care about money...their service really is the worst service ever!!!