iStore Robbing people

On January 10th, I upgraded my current contract with Telkom at the iStore. Initially, I visited the store on January 9th, 2025, to upgrade my contract but noticed there were additional charges of R920 pending. I then went to a Telkom store, where I was advised to complete the upgrade by 15:25. I returned to the iStore around 4 pm, but the R920 charge was still present. I left the store without my current iPhone at that time, which I was going to trade in, and returned the next day, January 10th. However, I faced the same issue with the R920 extra charge. Despite this, I decided to proceed with the contract upgrade. When the debit order was processed, the R920 charge was deducted alongside my monthly contract fee. I then visited a different Telkom branch, and the feedback I received was:"

"Please note that when you are doing a renewal on the renewal date the system does not charge the customer. If an agent does replace offer instead of renewal the system will charge the customer device obligation carryover for the remaining months.

As per the case you stated that customer was due for an upgrade 09.01.2025 15:17 , upgrade was initially done 2025/01/10 11:45:51 AM.

Please note that the customer is charged 460*2=R920 for the remaining months.

The agent that has done the replace offer needs to provide a credit memo so that the billing department can credit R920.00 on the customer’s account.”

Its been a month now and iStore Cape Gate does no bother to give me feedback, I have to ask for feedback regulary and the response I get everytime is that the manager is waitin gon feedback from this person and that person etc. There's always excuses. Nobody is taking this matter seriously and it is becoming very frustrating!!!!! I've written to their customer care and they haven't had the decency to respond.