iStore Pre Order Sham

Extremely dissatisfied with the service received in respect of their entire "pre-order" gimmick. For context, i had engaged in telephonic correspondence with the call center a week or two prior to the 19th, and frequently asked if there was sufficient stock on hand to deliver my device by close of this week (27 September 2024). I further attended iStore Sandton Drive, in which i traded in my previous phone and was informed by staff that i should rather pre order because there is sufficient stock and i could receive my device as soon as Friday 19th September. On the strengths of the information i had received, i traded in my device and placed the order on the 17th September. Since then I have been informed that my device would only be delivered early October, not a SINGLE person from this company can give me clarity as to when I will receive my device. Its been over a week and I do not have a certain date. I am sitting without my device as a result of false representation of stock levels. iStore drew customers to come in storming and place pre orders only to tell them sorry its s a popular device? Take accountability, homework should have been done in order to place a sufficient order of stock. I have been to various retailers such as incredible connection who have stock of the device. There are various online retailers who have stock of the device, yet the company who has a monopoly over the brand in South Africa can deliver satisfactory service? I have noted that various consumers share the same complaint, and hope this is escalated to head office.