iStore poor service

Sunday at half 11 I entered the iStore at Menlyn. I enquired about the iPhone X and told them I want to take it out on a Telkom contract. The lady is "Mokgabane". I told her my proof of residence is at home after she told me what all I required to take out a contract.

I came back to the store at 5pm, 1 hour before the store closed, and she tells me she is unable to help me because of the time. This was shocking to me as she is the one who told me I should be there before 6pm. I looked around the store and see 2 white ladies being helped and that makes me question whether I'm being undermined because of my colour and age and also my mom's colour because she was with . I personally feel I was racially profiled especially by her and her male co-worker who came to her defence. I was spoken to in a manner which made me feel like they thought I could not afford such a phone or I'm not educated enough about it.

I told them I refuse to be turned away and I told them I'm here because I was told I would be helped if I'm here before the store closes and persisted that they helped me because I travelled 40km to get to menlyn.

The lady app**** for the contract and told me Telkom needs to refer it. This was Sunday.

Today (Tuesday) I followed my case number ( ********** 4) as provided by Telkom via email, and it said my query has been resolved.

I called the iStore Call centre number and requested they get someone to call me so I can find out if I should collect my phone. No one called me. I called the centre again requesting feedback and i was told someone would call me, still no call.

After work I go to Menlyn and the Lady who I dealt with first checks on her system if she should go ahead, and then she tells me she cannot find my order on her system. So now that makes me question if she ever put an order in the first place. How can my order go missing?

So now I have to wait for feedback from Telkom again before I can collect my phone. Then she places an order via Telkom again. So I have to wait again.

I feel this is an inconvenience to me, I feel I'm being treated spitefully, I feel I'm being racially profiled, I also feel this is done intentionally.

I'm sorry but I will not be treated in such a way, I was told my phone will be ready to collect by Wednesday (17 October) and I will be there to collect it. Under no circumstances will I be inconvenienced again.

Please resolve this issue.

My cell number is ********** 932 if you need to contact me