IStore Pavilion should do more customer care training

So yesterday I wanted to get an Macbook Pro for work. Having spoken to one of the employees at Istore in Pavillion Mall, Durban, he took my details and told me I'm third in line to set up the contract and this would be about a 45 mins wait. I went for breakfast then came back, only to be told that the router for the contract I want is out of stock and they are expecting new stock next week. There wasn't an apology for the long time I waited, and there was no quicker solution offered by the staff member assisting me, like for example suggesting which store we could go to in Durban that has that router. It was a **** experience and I felt unwanted.