Istore, or Ignore store!

Istore Menlyn made a mistake and put me on the wrong contract with Telkom when I app**** in store. 31 March 2018. The cancelation takes 2 weeks. In the meantime I cant apply for my new unlimited package and am left with a pay as you go line. They don't get back to me at all, even in store they disappear to the back seemingly in hope that I will go away. . I am a commission earner and suffering loss of income as I cant generate business at my usual rate on the unlimited call line. I have escalated the issue to Pieter du Plessis who apparently heads the contract division he also doesn't get back to. I asked them to just compensate me with airtime while we waiting for the issue to be resolved. No one gets back to me after countless emails, messages and even going into store. People make mistakes I have understanding but just compensate me for it so I can keep working. Instead I get ignored despite having 3 staff members cell numbers. I have had to go into the store 8 times to get feedback as they just ignore me. I am so disappointed this is the 2nd time they made a mistake when I did my upgrade through them. AS the customer I am suffering all the extra cost of a pay as you go line having to take mornings off work to go in, and not being able to use my phone as well as having to pay for a contract I haven't been able to use for half the month because Istore Menlyn registered the wrong contract to my name. I am beyond frustrated and disappointed with they way the staff and especially their management have ignored the problem and are unwilling to just help me in the meantime while they fix their mistake.