IStore Online Utterly Useless

On 18 June I app**** for a cellular contract with iStore Online. It took 3 days of no response, at which stage I started an online chat on the website. Then Mohau Modiselle called me back to say I need to complete MORE forms and he will email it. This was followed by a mail from him with NO forms attached but a promise that I will be contacted the next day. I emailed back to say there are no forms to complete. Today (25 June) I receive a mail stating the request was cancelled by ME.... ***? Does anyone actually know what is going on in their business? These people are completely useless!