iStore Online Cellular – Months of Errors, Deflection and No Accountability

I registered interest via the iStore app in October 2025 for a contract upgrade. What followed was over two months of errors, contradictory information, and complete lack of accountability from iStore’s Online Cellular team.

An iStore consultant captured my banking details incorrectly, which caused the Telkom submission to fail. From there: • I was told the issue was banking-related • Then told it was employment-related • Then told the application was declined • Then told it was “under review” • Then told iStore could do nothing further

I was sent between iStore, Telkom stores, phone calls, emails, and Twitter DMs, often with no response for weeks at a time. Even when escalated to iStore’s complaints team, responses were delayed and internally inconsistent.

At no point did iStore take ownership of the initial errors or proactively help resolve the issue they created. The experience was frustrating, time-consuming, and far below acceptable customer service standards.

I would strongly caution anyone considering an online contract upgrade through iStore.