iStore On-line Store - TERRIBLE customer experience.

I have recently purchased the top spec 16-inch Macbook Pro via the iStore On-line store. My experience rates as one of the WORST customer experiences I have had in my 42 years alive.

Immediately after placing my order, I noticed a mistake, and phoned, emailed and spent almost 30 minutes on the 'chat' line. I received an automated email response which was never followed up. The chat line could not help. I eventually managed to speak to an on-line operator, who said they would change the order.

Thereafter, no communication. The courier arrived. WITH the wrong order.

I then spent another 30 minutes on the phone to get through to an operator who told me a 'manager' was going to phone me! Never happened. I sent the wrong order back with the courier.

The following day I was phoned by someone who told me that the correct order would be shipped once the courier returned the incorrect model.

2-3 days later I was informed that the 'correct' order is out of stock.

I then received an email stating that a refund could be processed.

I requested the timeline and for it to be done.

It is almost two weeks into this process.. no update, no timeline.

R56,000 out of my bank account - and NO ONE to speak to!

I can not imagine a worst system and strongly warns against this computerized-no-human-interaction nonsense.

iStore - you have lost an INFLUENTIAL client.