iStore Menlyn does not comply

We took a damaged Macbook to Istore Menlyn for repair. They sent the Macbook to the Core Group who provided our insurers with a quotation for the repairs. Once the Macbook was repaired, the Insurance Company requested an invoice for the work done. Like all other organisations, the insurers will only pay out once they have an invoice. We requested an invoice. After nine days, 16 phone calls and 15 e-mails we repeatedly asked for an invoice, but we have not yet received one. On two occations copies of the original quote were sent to us, but not the required invoice. The insurers have also mailed them a request for an invoice. Every time we phone, people at the call centre \escalate"the problem. Today the problem has been escalated on ten occasions. Marcel van Heerden and Service Communication Agent 2 were amongst the people responding"