iStore leaving a bad taste in you mouth!!!

I just had the worst experience that has left a bitter taste in my mouth with a Apple product.

On the 24th of April 2018, which was yesterday I purchased 2 Apple Watches which was a 42mm Nike and a 38mm RoseGold for my fiancé. When arriving at home I configured my 42mm watch without a problem, but when I started with the 38mm watch it dit not want to power up. I thought that the watches battery was flat and left it on charge for a couple of hours. When I tried to switch it on it still did not power up. I then pressed the crown and the apple sign appeared and disappears immediately which to me means that it is DOA.

I took it to iStore Mall of Africa today, 25 April 2018 and was told that they need to send the watch away….. Clearly it is not working as the guy at the iStore could not get it to power up and why does it needs to be sent away?????

THIS IS NOT ACCEPTABLE!!!!!!!!! Why can the watch not be swopped out???? It is dead on arrival!!!! Now I will have to wait for an undisclosed amount of days for a watch I already paid for and never even used. Give me my money back or replace the watch immediately!!!

These two devices WILL be the last 2 devices I will ever purchase from Apple and I will also make it know how painful it is to deal with iStore.