iStore lack of feedback

I have made numerous calls, sent emails, and spoken to agents on the iStore website about my application placed on 11/04 and no feedback has been given as yet. I have been promised callbacks and all I get are canned responses. Since when do clients need to chase companies to spend money with them. Why must I keep asking for updates? I called in to check if there is stock and it was confirmed there is so why the delay? Very disappointed in the service received. I have purchased iPhones, Ipads, and MacBooks for as long as i can remember and have never had bad service like I am experiencing now. iStore seriously ned to relook at how they treat longstanding clients.