iStore Gross Incompetence

I asked at the Table Bay Mall store to purchase an iphone 17 the day after release and was told to use the istore app. I followed THEIR process - and received notification on Friday 17th Oct at 5pm that the phone was available at the TableBay store. I went to collect it at 13h00 on Saturday 18th - and was told tough luck it had been allocated to someone else. Basically istore expect you to camp outside their store 24*7 incase your phone becomes available - alternatively you need to pay the store manager a bribe to get your allocated phone - Great going istore!