iStore Gateway Selling Premium Price Products with the complete opposite of premium service.

iStore Shop Gateway

I have to say for a premium brand (at premium prices) the service we received on Saturday afternoon was FAR from premium.

It took almost 2.5 hours just to purchase a new laptop from them. The first sales lady, I believe her name was Letitia, who helped us got everything done and approved and sorted in the first half an hour, she then left as it was the end of her shift (although all that was left to do was fingerprints and to pay the R250 initiation fee). We were then handed over to another lady (a iStore technician who's operator ID on the slip is PriMoo) who then continued with what should have been a simple loading of Fingerprints and paying the initiation fee but turned into a nightmare of a 2 hour delay.

After something going wrong and then having to reload everything a few times we were then told about 2 hours into the whole thing that we would need to come back the next day when the first lady we were dealing with was back. I quickly explained that was not going to happen as we had been there for almost 2 hours and we were told after half an hour everything was sorted and approved. I was then told that it was too bad, and I would have to come back tomorrow. Once I eventually threw my toys out the cot and asked to speak to the most senior person in the store (which by the way I didn't get to ever speak to even though asking a few times) they came back with a solution and managed to sort it out. Oh and then thereafter just to pay the R250 initiation fee took another half an hour because the lady had to keep asking other people for help. During this time we watched numerous other people buy numerous things... oh and not to mention the gentleman who kept having to step in and assist (who also mentioned he didn't want to get involved because it was the end of his shift soon) who eventually started to ignore me when I asked questions...

I am appalled, and don't believe that when you are spending exorbitant amounts on a premium high end product this is the service you should receive.

Oh and just to top it all off, the lady repeatedly blamed the machine she was working on for being slow and not working, an Apple laptop which she is meant to be selling as the best of the best...

Honestly really disappointed. Something that was meant to be an exciting start to a new opportunity turned into a nightmare and left an exceptionally bitter taste. Oh and thanks we then had to pay for the expensive parking because of your staffs incompetence....

Perhaps look at either another iStore or a different brand to purchase from if you are looking for quality and premium service and expertise.