Istore Gateway

I bought an Iphone 11 yesterday (20.11.2020) and I was having no luck in backing up my old phone to re-install on my new phone. I went to Istore Gateway and waited for about 25 minutes in line, after a Sales consultant told me to go to the service line. I was one customer away when another Istore employee approached me and asked what I needed, I told him I am having difficulty. He advised me that I need to make an appointment and pay R450 for them to assist. Absolutely ridiculous, I came home and after about two hours puzzling I figured out I just needed to use another cable. I would have been infuriated if I had pid R450 for essentially nothing. TERRIBLE SERVICE AS WELL