iStore Gateway

I have nothing but disgust when it comes to customer service received from iStore Gateway. not only do they prioritize people of color but they attitude when asking for assistance is unbearable. Back in 2020 i wanted to make a purchase of an iPhone 11 and was assisted by an Indian consultant and she told me it was out of stock, went back a day later and talked to an African guy who sold me the phone as it was a cash purchase and he told me they've had stock throughout the week for the requested phone. On Monday i went to get assistance due to my phone being disable and i spent over an hour in a que with only 1 consultant working, there is no communication as to why we have to wait that long and due to running out of time i had to rush back at work. When i went back today i was completely ignored and a white gentlemen who came after was asked if he needed assistance which i find very disrespectful unless if that ate the stores policy. I spoke to a gentlemen and queried how i can be assisted and i bluntly said i must stand in a que or book an appointment and showed no interest in hearing the reason for my visit