Istore Fourways : Unacceptable service & Incompetence

I recently purchased an iPad 64GB Blue at I Store Fourways and was appalled to discover a dent on the rear camera lens frame upon opening the box. I returned to the store within an hour to report the issue, expecting prompt assistance. Instead, I was met with an infuriating response: rather than offering a replacement or refund, the staff insisted on booking the device in for a ‘service check’ , since I had already left the store with the product.

The treatment I received was far from acceptable. As a cash customer, I expected not only a quality product but also competent and reliable customer service. Unfortunately, the team’s handling of my complaint was shockingly unprofessional and demonstrated a clear lack of accountability and competence. This isn’t the first time I’ve had issues with this store, and it’s now painfully clear that improvements are desperately needed.

I am extremely disappointed and upset by the level of service provided. I hope this review serves as a warning to potential customers, and I urge the management to take immediate steps to address these recurring issues.