istore FOURWAYS MALL IS THE WORST

Please avoid PHELISA BACELA to assist you by any means possible. She is *********** and she consistently gave us the WORST service. Firstly the fingerprint machine was offline and she had told us she will call us back once it’s back online, we left the store at around 15h00 and waited for her to call back but she never called and we decided to go back to the store at around 17h00 to check if the fingerprint device is online and to our surprise it was back online. This sales assistant looked at us in our eyes and told us she was leaving and didn’t want to help us any further as if this wasn’t enough, she handed the contract to another sales assistant to invoice and we were handed 1 device instead of 2 and on top of that we were handed a device that was the wrong colour and when we told them they said they couldn’t swap the device as it has already been activated.

PHELISA bacela emailed us the next day to apologise for the inconvenience she has caused us and enquired if we would still be interested in getting the second Device and we agreed and confirmed an appointment with her on the 14th February to sort out the mess she had created. We got to the store and got the disappointment of our lives when we were told that this lady is on leave?? How? This is another level of disrespect of our time and a higher level of INCOMPETENCE!!!