Istore false information

Support case number: ***5

I was in the I-store in Brooklyn on Saturday 2nd of July the shop was extremely busy and I was advised to use the courier system for my faulty device to be repaired. I paid R250 courier fees, expecting the device to be picked up on Monday.I was advised that the process would take maximum two days for the device to be repaired and to be returned. It is Friday the 8th of July now and I am not getting any feedback on my e-mails or calls to the store?? I was in the I-store in Brooklyn on Saturday 2nd of July the shop was extremely busy and I was advised to use the courier system for my faulty device to be repaired. I paid R250 courier fees, expecting the device to be picked up on Monday.I was advised that the process would take maximum two days for the device to be repaired and to be returned. It is Friday the 8th of July now and I am not getting any feedback on my e-mails or calls to the store