iStore Factory Sandton Drive: Worst service and quality of product

Absolutely shocking service from The iStore PreOwned at Sandton Drive. I took my laptop in, that was broken 2 months after I bought it. The device has a 1 year warranty but now I’m getting stories about how there was physical damage to the screen.I asked them to prove it. They haven’t been able to. I had only used the laptop a few times as I have another laptop I use as my main computer. I have never dropped the laptop or damaged it in anyway. It literally had a blank screen as I was working on it. They are conveniently saying it’s physical damage as this is not covered by the warranty. At this point, I just want my money back. They can keep their poor quality laptop. The service is even worse. There is a guy that just called to ask me if the laptop has been collected after claiming my friend came to collect it. I asked how this could happen? How could someone come in and say they have come to collect my laptop and then not even sign anything for it. It is just so frustrating because MacBooks are not cheap so to have the laptop break within 2 months then get told it’s not covered by warranty after they have had my laptop for more than two weeks with the worst service at that, it’s truly just disappointing. I still don’t have my laptop and it’s been more than 3 weeks.