Istore Eastgate Mall... The long wait for no service............

Today I went to the Istore in Eastgate Mall to upgrade two of my business phone contracts. I received my ticket number via sms at 09h55. At 10h03 I suddenly received an sms telling me I appear not to be ready, all this time waiting in the Istore. When I asked about the sms I was told there was a glitsch in the system and that was reentered in the system. Only this time I was no longer first on the list. . At 10h40 I once again inquired about the wait and was told that someone would help me in 10 minutes.

At 11h05 I walked out of the store highly disgusted at the service and attitude of the staff.

I was under the impression that Istore was going to provide a much better service than my current provider but it appears that I am better off just going back there to do my contracts.

Istore staff need customer training as they are dismissive and non caring!