Istore Eastgate damaged my phone and won’t replace it

I recently took my iPhone to the istore in Eastgate for a battery replacement, and the experience was incredibly disappointing. After waiting for about 30 minutes, I completed the necessary forms and handed over my device. When I picked up my iPhone, I noticed that the screen was already on, which seemed odd, but I didn’t think much of it at the time.

However, when I got home, I discovered two major issues. First, they didn’t return my SIM card. Second, my screen, which had been working perfectly before the service, had suddenly stopped functioning. I immediately returned to the store to have these problems addressed.

To my shock, after taking my phone in for inspection, they informed me that I would need to pay R6000 to fix the screen because they claimed I had damaged it. This was completely untrue, as my screen was in perfect condition before the battery replacement. Despite explaining this to the manager, I was told that they couldn’t help me unless I paid for the screen repair.

Overall, I’m extremely frustrated and disappointed with the service I received. Not only did they fail to return my SIM card, but they also damaged my phone and then tried to charge me a significant amount to fix their mistake. I trusted this store with my device, and instead, I’m left with a costly repair and a lot of frustration. I would strongly advise others to think twice before bringing their devices here for service.