iStore Discriminates and the Service is non existent.

I made a booking online to take my iPhone X in to the iStore Sandton City Branch for battery replacement as the website states that they can do it same day and I can not afford to be without my phone as I have to be in contact with my customers.

In the online booking I stated that I need to have it done because the battery is swelling up and has started to lift my phones screen.

Booking was approved and today (04 February 2021) I drove all the way from Roodepoort to Sandton City in hopes of getting my phone repaired. I even took the day off and advised everyone at the office that I will be out of communication due to the fact that I am getting my phone repaired.

Upon arriving at iStore Sandton City I was told that they will not be able to do the repair same day as promised on their website due to the fact that the battery has swollen up. They will have to send the device in to the repair centre and that would take up to 5 days to repair.

I then requested to speak to a manager and he confirmed what the assistant stated. I requested that they then arrange a loan device for me to use while my phone was sent in for repair, but the manager informed my that since I did not purchase my phone from iStore they will not be able to provide me with a loan device.

WHY DID I HAVE TO DRIVE ALL THE WAY TO FIND THIS OUT WHEN I CLEARLY STATED THE CONDITION OF MY PHONES BATTERY WHEN I MADE THE ONLINE BOOKING?

WHY, AFTER MAKING A MISTAKE BY NOT ADVISING ME ABOUT THE REPAIR TIME FOR MY DEVICE BECAUSE OF THE CONDITION, WAS AN EXCEPTION NOT MADE AND A LOAN DEVICE ISSUED?

FIRSTLY THE PRICE FOR BATTERY REPLACEMENT IS R 999.00 FOR MY DEVICE, BUT IF IT WAS NOT PURCHASED AT iSTORE THEN IS A SURCHARGE OF R 200.00 WILL APPLY.

SECONDLY YOUR STORE REFUSES TO ASSIST PAYING CUSTOMERS BY ISSUING THEM A LOAN DEVICE IF THE DEVICE BEING REPAIRED WAS NOT PURCHASED AT AN iSTORE.

So your company freely discriminates against customers, who will be paying for repairs on devices, if the device/s was not purchased at one of your stores.

After my experience of today, I will rather purchase a different make of phone in future and will definitely not be setting foot in another iStore EVER AGAIN!