1 reviews | Active since Apr 2018
iStore customer service (Terrible)
Hello I am a new customer with Apple. My purchase of my new iPhone at the iStore Canal Walk, Cape Town, was certainly one of shame & disgust. I have never felt this belittled and unhappy with customer service. The staff in the iStore was firstly NOT friendly, polite and approachable. I was approached only after 5minutes when I actually walked towards one of the staff on the floor. I felt very upset with the way the sales person approached me and did the entire phone purchasing process with an attitude that I did not deserve. I felt as if I was looked down upon and that I do not belong in the store, SHAMEFUL SERVICE ! The sales person then made a comment and said “you know you can buy a TV from this amount that you paying for this phone” I did not reply because such comments are simply ******** and unprofessional. Sick service, felt as if staff were worshiping every foreigner that entered and disregarded the rest with their service, horrible.
As much as I enjoy my new iPhone, I surely hate the customer service.
Please improve, cause I surely would not like to be treated the way I was.
