iStore Cresta - Very poor experience

Good Afternoon,

I am very disappointed in the service at iStore Cresta.

The following reasons; -In store staff doesn't communicate with each other -Technical staff doesn't know what Sales on floor does and vice versa. -Trade in was done in store, with me thinking I will receive my new phone at the same time as I have been on a waiting list for 8 weeks, the Technical person did a complete test and review on the phone to calculate the trade in value, he cleared all my information on the phone, put the phone in a box and that was it. - He did not know the next step or process in store. Cannot advise of such. - There are no order in store, no one knows what is going on. - Staff are overwhelmed and customers are standing around waiting for assistance. - There are only two chairs to sit on in the WHOLE store. - There is no ticketing system to create an even flow in store. Look into Clicks Pharmacy, it works. - The various stations, such as Sales, New Sales, Technical etc. are not clearly marked. - Service overall is just embarrising. - Olipha and Litha are the only two staff members that were of assistance to me. - The manager is no where to be seen.

Im not happy.