iStore closed my case without resolving my iPad battery issue

TERRIBLE SERVICE!!!!!! HORRIBLE EXPERIENCE!!!!!!!! I bought a new iPad Air from iStore East Rand Mall on 19 October 2025, and from the first week it has had abnormal battery drain. I submitted screenshots and evidence, but the technical assessment did not reflect my real usage, and the problem continues.

Despite this, my case was closed without my consent, and I keep receiving the same repeated explanation instead of a real solution. I have requested a replacement under the Consumer Protection Act (Section 56), but this has been ignored.

I am requesting that this matter be reopened and escalated to a senior manager, as I am still experiencing the issue and am not satisfied with the support received.

iStore, please contact me urgently to resolve this properly.