Istore centurion mall with a pathetic service 🙄

Istore centurion gave me the worste service ever. I was there to renew my telkom contract that was overdue since August on Monday 18 Sep. I was made to fill in documents which I was informed that's not the process. Now the problem started with creating a mandate which has been my nightmare. The OTP was received but the system has already count us out, the young lady then tells me to come back on Tuesday because we need to wait 24hrs before she can generate another one. I was also told that the system auto approves I mean I'm still using the same bank account for crying out loud but ke it's their process let's work with them here. Then the same thing happens again I'm told about another 24 hrs waiting period. When I asked if there is another way of verification I was told they are offline for a finger print verification method that sound like what our government department service tells us right. I asked the lady to contact me when their are back online. I'm still waiting like really I mean the store is not that busy but what did I expect...if a sales/service consultant can give a client forms to complete then leave them to their own devices to go and chat with fellow colleagues but ke isikho lapho. There was no Manager who can make a decision on how we can proceed with this mandate issue. Does it really take this long to upgrade?