IStore Cavendish

My 12 year old locked himself out of his I-Phone. Forgot his password and I tried everything. Popped into the I- store in Cavendish and told that they can resolve for me. I need to make an appointment as they are extremely busy. No problem - what will the cost be? No charge I was told.

I arrived today for the appointment - where did I purchase the phone - on contract. Oh - as it was not purchased from an I-Store it will be R200 to do the software update......but I was told no charge. Rant - manager waives said fee. Great.... Now phone was working prior to lock out. Now there is an error it will cost a further R250 just to check and then they will quote on what is wrong or to replace.

The phone was working.... great revenue stream - pathetic customer satisfaction!!