iStore Card Application Nightmare

<p>Hi</p> <p> </p> <p>I app**** for an iStore Card online last week and submitted my documents via the online portal - I was later contacted to re-submit, which I did. I was then called and asked to submit AGAIN. At this point I decided I no longer want the card as your service is clearly **********, so I phoned to cancel the application. I was told it was cancelled and that I would be sent confirmation - which I was not. I e-mailed to confirm cancellation and was then told via e-mail I have to submit a written letter in order to cancel.</p> <p> </p> <p>Which is it? Is it cancelled or do I need to write a letter? Your call centre is useless and either no one answers or they just transfer me to a new *********** person. I don't even have the card yet and it is already a nightmare dealing with your team. PLEASE CANCEL MY APPLICATION.</p>