iStore Canal walk has NO Customer service Urgency!!!!

<p>My friend from Ireland left SA, Cape Town, on 19 December hoping to get his tax returned to him at the airport. He Purchased 2 items there, one being an iphone 7 128GB in black. the 2 items in total coming to R15 498. The problem is that he couldnt claim his tax back on ALL the items he bought in SA because his istore reciept was dated 01/01/2001, and he purchased it on 11 December 2016! I approached iStore on behalf of him in order to get the tax sent to ireland, I was helped by a sales rep on 14 January after the new year craze knowing they would be quicker to help because of the festive rush. I was clearly very mistaken.</p> <p> </p> <p>I have never heard from iStore since then until i emailed them 28 feb asking what the hold up was and if anything is being done, again re-explaining the situation... no reply, i mailed them again on 2 March saying if i dont get a response i will take it to Hello Peter, which Justin King iStore CW manager rep****. After going back and forth trying to get a simple reciept to hand in to CPT Airport, I AM STILL WAITING! Justin in the middle of trying to sort this matter out, first ignores me and then goes on leave without letting me know what is going on with this case. I then had to email him again when he got back from leave and still no reply! as a customer i went into the iStore this past Wednesday to purchase a new charger for my mac, and there Justin was, while paying for my charger i spoke to the sales rep loud enough about the situation for Justin to reply. He was very suprised and shocked to see me in the store. All he said was he is waiting for some department to reply and that he just got back from leave. Even the recipients in his leave email wouldnt reply to me tho for "urgent" queries.</p> <p> </p> <p>Now i need to Hand the reciept in to the airport and i have nothing to give them STILL!!!!!! after 2 in store enquiries and a million emails including phonecalls, I am FED UP! All i need is a RECIEPT CORRECTLY DATED TO THE VALUE OF THE SALE or A LETTER FROM iSTORE APRROVING THE DATE OF PURCHACE WITH A TAX INVOICE CORRECTLY DATED TO 11 DECEMBER 2016!</p> <p> </p> <p>2 MONTHS LATER!!!!!!!!!!!!</p> <p>This reciept has to be in JHB by the 19th, which means i need to hand it in TODAY!</p> <p>Its been over 2 months and im still waiting for a coreect dated reciept which was their fault to begin with bacaue their systems were down and still no urgency was put into it.</p>