Istore Canal Walk

<p>I bought a Macbook Pro 13 on the 04/03/17. I returned it on the 15/03/17 due to a factory fault and Apple refused to refund the laptop they only offered to repair it. Why must i buy a new unit only to have it repaired. What kind of customer service is that and especially coming from Apple. They make great products but if this is there policy in terms of refunds this is unacceptable. Everyone please be aware. I am now forced to take the legal route to sort this matter out. I am not willing to accept a repaired unit after only having it for eleven days and the fault was on Apples side not mine. Thats pathetic serivice</p> <p> </p> <p>The manager at the store said he would keep me up to date with the status of my unit. I still havent recieved any form of communication from him. The support guy said he will get back to me, him too I havennt heard from. If this is the kind of guys running the Istore at Canal Walk then that store needs a serious wake up call. I had to go back to the store myself to check up on the status of my situation.</p> <p> </p> <p> </p>