1 reviews | Active since Oct 2013
Istore @ the glen and Vodacom are ********** working together
On the 17th of January 2023 i received an email confirming an account activation on an old Vodacom account of mine. This account was closed in 2015 when my contract expired. I immediately called Vodacom to check whats going on. They asked me to call istore at the glen as a contract was taken out there. I called the istore customer care number and spoke to Lesego. He assured me he would immediately cancel this new activation and he apologized and recognized that this upgrade was **********ly done at their store at the glen. He emailed me a screenshot of something i barely understand and said its proof that the contract was cancelled. I trusted his word!!! The next day my account was debited. I called Vodacom repeatedly and they asked me to go to istore at the glen, yet i reside in Durban. I eventually managed to speak to a lady by the name of Aleesha at Vodacom and she confirmed that she will cancel this contract immediately, i will be reimbursed and she will get the retentions department to call me. I trusted her word!!
2 weeks have passed and i was debited again nor have i heard from the retentions department. Yesterday i emailed *** and no1 has responded. I called Vodacom today on 082135 they asked me again to go to the istore at the glen. I explained that i reside in Durban. She further went on to say that i will be blacklisted if i do not pay this amount and there's nothing they can do. They said they cant assist me further when i insisted that Vodacom needs to explain why they are debiting my account because the istore surely didn't debit my account. I want to know: 1. Who signed this contract with my signature? 2. Did they submit proof of MY address? 3.Did they produce a copy of MY ID? 4. How did the salesman allow an upgrade without the correct documentation being provided? 5. I want proof of what steps was taken to discipline this employee
I then called the istore number once again, looking to speak to Lesego and im told the branches dont have direct lines so they cant put my call through. Lesego Mokhati doesn't respond to my emails. The consultant who answered the phone said she will email Lesego and i will receive a response in 2 hours.
Do you think that call will come? I dont think so... an hour has passed already while i typed this out...
My pleas are falling on deaf ears. My case has been logged but still under investigation.
If they only put so much effort into checking all upgrades done as they're supposedly putting into investigating my ********** upgrade, i wouldn't be sitting with this problem.
Any advice??
My pleas are falling on deaf ears. My case has been logged but still under investigation.
If they only put so much effort into checking all upgrades done as they're supposedly putting into investigating my ********** upgrade, i wouldn't be sitting with this problem.
Any advice??