Istore and their dishonesty.

Absolutely terrible service, dishonest and unfair. I app**** to do an upgrade online. The new phone gets launched Friday the 20th of September. 2 days before I get a phone call from Lesedi Ramoshaba. She says she can do the upgrade on the phone and I would receive my phone on the 20th of September. The 20th comes by, I get notification from Vodacom that my contract has been upgraded and I’ll be paying for the new phone.

The phone doesn’t get delivered. I try NUMEROUS times to get hold of Lesedi but she just does not reply to emails. I call the call centre countless times. Get promised they would help me and all would be sorted. Absolutely nothing happens and not one person calls me back. I keep phoning and still no assistance. Broken promises.

Bottom line. I am now paying for a phone I do not have and I get told I must just be patient.

I then come into the Istore in Eastgate. When I wait for over an hour for someone to just try and assist me. Everyone just keeps saying, someone will help you now.

But they to busy giving other people phones and ignoring me.

This is the worst I have ever felt about a company. I feel so worthless to them.

I have even asked to cancel my contract but still no one gives me a call in return.