istore *******

My apple watch stopped working. I took it to istore Pavillon. The gentleman who booked it in said he can see burn marks on the inside of the screen which looked like a copper color on the inside. He said he will book it in and inspected for damages. The were a a few scuff marks n light scratches, dirt and dust. No major physical damage as per the book in form.

Two days later i get a message saying that my device was ready for collection. When i get to the store i am told to i have to pay R1500 excess for accidental screen damage. I queried and was told that a fall could have damaged the screen as there was a dent on the device. So i paid and took my watch. Only on returning i went over the book in form. It showed no mention of a dent of the book in form.

I contacted istore call center, filled in an online form with no contact being made up till today.

This is not good business practice. Doesn’t mean that you have a monopoly on a product that you rip people off. The icare terms clearly state you have to pay a R1500 for accidental screen damage. My screen was not damaged or cracked and had no physical damage. The burn copper marks in the inside of the screen shows an internal failure occurred.