********ised by a Consultant

I had an appalling experience at your preowned branch in Rosebank on the 27th of August 2024. I was there to exchange an iPhone 8plus I had bought the week prior for a 13. I had to first wait for ten minutes as the staff member who could help with diagnostics was out to go buy pyjamas at woolies during working hours. When he returned he offered no apologies but instead asked minutes into taking the device from me what is actually going on.

The lady who helped me with the unit was no better, her MacBook was left uncharged though there are chargers there, this resulted in it dying before the completion of the purchase for which I had just swiped almost 5k. I was instead made to feel very violated, with her telling me that I will not leave the store as opposed to her apologising for her blatant oversight and incompetence.

As a result, I still do not have an invoice for this unit I bought, almost three weeks later. I’m so disappointed at your service, I will make all my purchases online in future.