Is paying for an Apple Device worth the lack of service??

The only reason you are getting a 1star is because I could not rate you lower. That is how ****ed off I am and how hurt my wife is. We spent the entire Saturday, driving around Cape Town to do an upgrade. I checked and we drove around for almost 200kms.

We called and arranged for a phone at iStore Canal Walk on Thursday. When we got there on Saturday, we received multiple excuses. Firstly, they could not find the phone that was set aside for us. Then they could not issue iStore stock on the MTN Network. We were then told that they will call us later the day and we can come back later.

We then went to a different store, iStore Cavendish. We waited there as we were 2nd in the queue. When it was our turn, the MTN consultant firstly helped a different client, who just walked in. Yes, they were there earlier the day and left, but we were literally standing there for an hour and a half waiting to be helped. My wife was devastated. She has been a loyal Apple user for about 10 years now and was on the verge of going back to android.

I persuaded her to go back to iStore Canal Walk. I then left a message for them to call us to let us know what is happening as we did not hear from them since 10:30 and it was already 14:30. As we did not get a call back, we decided to drive to iStore Canal Walk. We eventually got a call back as I was pulling into the mall parking lot at 16:35. Another 2 hours later. I could not answer at the time as I was busy parking.

When we got inside the shop, we spoke to the consultant and explained everything. He went to speak to the manager on duty. The manager just said that the MTN network was not working. One of the other consultants also just said "No" . No one even took a PC to check or acknowledge the fact that we were there at 10am earlier that day. They were all too busy helping other people on the Vodacom Network. There was no proper customer service at all.

We were then told, off the record, that the MTN consultant at iStore Canal Walk did not come into work and that the others don't like to work on that network so they will just say "No" it isn't working. This seems to correspond with the fact that iStore Cavendish could issue new contracts and process upgrades in the hour and a half we spent there.

You cost me my entire Saturday. as well as about R400 worth of petrol. It isn't as if we wanted a cheap contract, iPhone 13 Pro Max on MTN MyGigs XL, and we wanted to purchase some additional accessories. Thanks to this appalling services I don't know if you will ever see us in an iStore again.