iPhone Money Thirsty Wolves - iStore (CLA052125)

Talk about worst experience ever. Went to VOdacom to look at upgrading the current device (Pro 12) to the 15 Pro. When I enquired about the trade in, I was advised that Vodacom is no longer allowed to to trade in deals but I am told I can do the upgrade through iStore. So I look up the number to call for iStore Clearwater. I am connected with a lady (Nokhutula). She advises me about the package I enquired about and that the normal price is R1109. I then ask about the trade in and how it works. She asked me for what device and I am then told I will qualify for an amount between R6000 and R14000, depending on the status of the device. She also advises me the monthly contract amount will then range between R719 and R939. I then decide not to do the upgrade with Vodacom as it makes absolute sense with iStore. I get to iStore and are asssisted by a gentleman who first creates a ticket. Another gentleman approaches and says he is going to do the assessment on the device. This gentleman the advises me I should proceed with the upgrade with another consultant(Vutomi Mboweni). Vutomi then captures all the details and I share with her what I was explained by Nokhutula. She says we need to wait for the assessment first. THe next moment the technician who did the assessment comes back and says the device can only fetch above R2800 and that this money is not worked into the contract but rather a cash settlement is done. So at this point I am livid as this is NOT what was explained to me by the lady over the phone. The technician just says sorry he does not know who the lady is and not really interested to hear the story. I insist he needs to take this up with the stpre manager. He never returns and not once with the manager. So eventually I decide to take the Cash Back offer and tell the Vutomi I will do so. She then asks me do I want to buy any accesories with the cash back to which I respond no, not for the moment. As I am sitting with my son(whom I am doing the upgrade for) I realize he will need the charging block for the cable as the charger has changed to C type. I go to the counter in the back where Vutomi is standing advising her that we will need the charging block. At this point she says oh sorry sir. there is an issue now with the audio test. (Which was not the case when the assessment guy came to me in the first place). I tell her to test it again as I know for a fact there is nothing wrong with the audio. I then explain to her that I am not happy with the service. How do you come back with an assessment value offer, let me continue all the paperwork and then after everything is done you withdraw the offer. I went out of my way to go to the iStore acting on good faith from the consultant call earlier the day, to the guy that did the assessment to the lady assisting me with upgrading the contract. I could have just done my upgrade at Vodacom for 60% of the cost and no lies. I strongly believe that iStore is in the business of falsely advertising services they cannot offer just to get you in the store and get the business.