Inefficient

My fiancé app**** for a contract with I store at Sandton drive, this was done last Thursday and still no feedback. We call telkom and Visit the telkom store to find out what's the status as we app**** for the network with them. They say that I STORE didn't send them any docs or attachments and no credit vetting was done but fiancé was declined! What bull****! Can someone senior attend to this matter or even tell us what the hell is going on!