Incredibly poor service......don't buy online!

Every time I went into a store to enquire about purchasing a new iPhone, the staff would always re-direct me to go and purchase online as it was more convenient and I would receive updates and support on my purchase the same as in store.

I purchased a new iPhone online on the FNB budget option but it has been over one month and they still haven't activated the budget option on my credit card. Now, my credit card bill is due and I am going to get charged interest on the full amount of the iPhone as I can't afford to pay it off all at once......hence choosing the budget option!

I tried to contact support several times via phone, but the calls keep getting dropped. The chat option hasn't been great either. They don't clear your history, so it takes over a day for them to respond to you, but if you open a chat in a new web browser they reply almost immediately. Not a great way to treat existing customers who have spent a lot of money!

Once I got through on chat, I supposedly logged a case and they escalated it, but I never heard back anything within the 48 hours and when I followed up, the case doesn't even exist against my account.

I have since escalated the case twice via phone and chat, and on the phone, was told someone would contact me within 1-2 hours. It's been over that and I am still waiting.

Just overall incredibly poor service, and now I am going to pay the price! Don't buy online on iStore!!!!