INCREDIBLY BAD CUSTOMER SERVICE AND COMMUNICATION!!!!!!!!!!!!!!!!!!!!!!!!

<p>After having my iphone replaced twice in three months due to manufacturer defects, and having to buy a third screen protector, I asked apple if they could offer me a free screen protector as a sign of good will for me having wasted my money on two other screen protectors because of defaults in the iphones they sold me. Anyway, the manager at the istore said I had to speak to Melissa Warren at talk2us, which I did, and then got referred to some other number I had to call, and after 15 mintues on the phone with that number got told I had to speak to the manager at the istore, which brought me back to Melissa who said the GM is in fact the only one who can sort that out, so she would talk to him and get back to me 'shortly'. THAT WAS TWO DAYS AGO!!!!! For a 'QUALITY' brand, you customer service is total sh**!!!!!!!!!!!!!!! </p>