Incorrect Verification process and Terrible customer service

I am very disappointed with the customer service that I received from istore centurion mall. The verification process is not working and it looks like there are no processes in place to deal with ********** contracts unless the manager was not interested in assisting me. iStore Centurion mall opened a contract using my details and I was not aware of this until my bank account was debited twice. When I inquired the service provide Vodacom was advised that the contract was done in iStore Centurion mall therefore I must go to the store to sore out the issue as the store has the documents. I drove 60 KM from my house to the store for nothing. When I explained my issue at the store, the staff member took my ID card and went to the back office. She came back and said they can see that the photo on the ID card is not mine but there is nothing they can do I must go to Vodocam. My concern is that why should I go to Vodacom as I did not sign any contract with Vodacom. Why does the store open contracts and fail to deal with ********** cases relating to contracts. This has a bad impact on my credit record because I have to reverse debit orders every month.