*********** STAFF

8th May 22 I was in the Istore Walmer park to drop off my Iphone XR to have the battery replaced. The technician on duty wasted nearly an hour to access and then tell me he needs to order the battery, he will be in contact when it arrives, then I can arrange for a courier. So the weeks went past, still no email or call! I eventually got through to Lauren Arends. I arranged for the phone to be couriered. Lauren sent me an email saying she cant replace the battery as the screen as already replaced-it's not the original Screen. she sent me a quote over R4000 to replace the screen. I am aware the screen (bottom right hand side) moved away a bit - but there was absolutely nothing wrong with the screen and you couldn't see it when the silicone cover was on. I only wanted the battery replaced! So Lauren contacted me and I said I would get back to her as I need to find out first from my daughter ( and we didn't budget for that amount at this stage) . she marked the job card as ready for collection . I sent her an email, i will arrange for the courier, we will hang on for now until the contract is due for upgrade! SO, the phone arrived here on Fri afternoon 19/08 - I was in total shock to see what she did with the phone! totally shattered , all the colors of the rainbow too!! not to be used at all!!!!! Now it all makes sense, probably stripped the screen and sent me an email that she cant replace the battery! if the battery couldnt be replaced, then your technician should have said so when I was there in May!

I need this screen replaced as it was by your Store unfortunately , this is not IStore quality ! and my phone only needed the battery replaced. If I don't get any feedback within 7 days, I will process a claim to Lauren Arends through SMALL CLAIMS court + costs !