Incompetence at IStore.

I bought a phone online and then when I collected, I decided to take a different phone. I used the FNB credit card option. Firstly, they moved the higher phone amount into budget, but also used the incorrect months so the payment was almost three times more! It took two weeks to get someone to understand the issue, even tho it had been “escalated” 4 times! Then my first CC instalment went off… Now they have finally amended the amount, but credited me incorrectly, as they did not credit me the cost of the phone, but rather the remaining balance on my card!! Absolutely ***********!! A credit and re-invoice process is really very simple, unsure why it has taken them more than 3 weeks to grasp!! And they still can’t get it right!!!