In the running for worst customer experience in the country!

I wish I could give a rating of ZERO

I-Store Cavendish has rude staff and an uninterested store manager. Apple should run their own stores in South Africa.

Brought my Apple watch in for repair - I was told that I-Care would cover the cost of repair, only to be told days later that they’re not going to fix it (even for cash payment) as they don’t repair the Apple watch if the glass cover the sensor cracks. Wrote an email to the manager of the store about my disappointment at being misled by the technical staff only to be met with no empathy and a smugness when I came in store to collect my damaged watch. Let’s also not get started on their ridiculous policy of not being able to call particular branches directly.