Illanga Mall Istore

I booked in my Iphone 12 mini for repairs at Istore Ilanga mall 4 weeks ago. The phone was sent for repairs and that is where all the issues began. Their repairs department contact me and requested the POPI consent and the Proof of Purchase which I feel like could have been obtained in store when handing in the phone to avoid unnecessary delays. On the 02nd of March 2022 I went to ilanga mall istore to collect the phone from the service department, I was told that the person who should give me my phone isnt there (they are on lunch) and I should come back in an hour or so. I went to the store again to collect my phone on the 03rd of March 2022 at 14:03 and yet again the person who should give me my phone isnt there and I was told to come back in 45 min. The manager Sizwe has a no care attitude. I have a business to run and the delays from istore is pathetic. How can there be no one at the service desk? How is istore running their business? I purchase iphones for my entire business with cash and this is the service I get? The managers attitude speaks volume to why there is no customer service at Istore Ilanga. Istore should get proper procedures in place and should have a back up person who can give customers their phones upon collection, the service we paid for and the service we get is not worth the money. Rather take your money elsewhere where you will get proper customer service. I still don’t have my phone and the thought of going to go collect it from a store from an arrogant manager frastrates me to my core.