I store Sandton service

Why make a booking online when it still takes 2.5 days simply to change a battery They have no stock, and need the phone minimum of 4 hours- if they have stock that is. Wow A R20 000 item and the booking Is simply so they can mange the queue at their service desk- can’t actually help with a single thing Lerato- manager at Sandton I store- arrogant and unhelpful Poor performance Very sad